Human Capital Manager (Operations)

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to¿bring New Yorkers real economic¿relief and protect them from predatory, deceptive, and unfair practices that violate their¿rights as consumers and workers. This includes pioneering¿cutting-edge¿protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers.¿Through licensing more than 45,000 businesses in over 45 industries, DCWP¿ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP is seeking a detail-oriented and analytical Human Capital professional to serve as a Human Capital Operations Associate within the Human Capital Division. Reporting to Human Capital leadership, the Associate will support personnel operations, organizational management, workforce planning, and personnel transactions. This role is essential to ensuring the agency's Human Capital operations are efficient, compliant, and aligned with City policies and civil service requirements while serving as a liaison with agency divisions and oversight agencies.

The Human Capital Operations Associate responsibilities will include, but are not limited to:

• Perform professional Human Capital operations work with independent judgment in the administration of personnel actions, organizational management, and workforce planning. • Manage salary increase, promotion, and reassignment requests by reviewing documentation, conducting parity analyses, coordinating approvals, and ensuring timely implementation. • Develop, maintain, and update agency organizational charts and workforce planning materials to accurately reflect reporting structures and staffing changes. • Serve as the Human Capital liaison to the Office of Management and Budget (OMB), the Department of Citywide Administrative Services (DCAS), and other oversight agencies by coordinating personnel submissions, responding to inquiries, and ensuring timely review and approval of agency requests. • Manage Human Capital procurement activities, including coordinating procurement requests, tracking purchase orders, monitoring contract-related activities, and ensuring timely processing of invoices and payments for Human Capital services and initiatives. • Analyze workforce data, prepare reports, and provide recommendations to support operational and strategic decision-making. • Provide guidance on Human Capital policies, procedures, and personnel actions, and recommend process improvements to enhance operational efficiency. • Assist with audits, compliance reviews, special projects, and other related duties as assigned.

1. A baccalaureate degree from an accredited college and six months of satisfactory full-time professional experience in procurement of goods, services, construction or construction-related services, or professional, technical or administrative experience in contract negotiation/management; or

2. An associate degree or completion of 60 semester credits from an accredited college, and 18 months of satisfactory, full-time professional experience as described in “1” above; or

3. A four-year high school diploma or its educational equivalent and two and one-half years of satisfactory full time professional experience as described in “1” above; or

4. A combination of education and/or experience equivalent to “1”, “2”, or “3” above. College education may be substituted for professional experience under “2” or “3” above at the rate of 30 semester credits from an accredited college for 6 months of experience. However, all candidates must have at least a four year high school diploma or its educational equivalent and 6 months of the experience described in “1” above.

SPECIAL NOTES:

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level I or one additional year of the experience described in "1" above.

To be eligible for placement in Assignment Level III, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level II or two additional years of the experience described in "1" above, at least one year of which must have been supervisory, or spent performing professional procurement duties equivalent to those performed at Assignment Level III.

• Meet deadlines and work independently while paying close attention to details Exceptional analytical, research, and writing skills; • Ability to work autonomously and think creatively in a fast-paced, dynamic environment; • Strong organizational and data management expertise, particularly in tracking, reporting, and conducting data driven needs assessments; • Advanced proficiency in Microsoft Excel, with the ability to efficiently manage and analyze data; and • Proven ability to manage multiple tasks with competing priorities and deadlines.

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays • Paid time off for vacation and personal leave • Paid time off for sick leave • A generous holiday package of up to 13 days

Health Benefits

• Medical insurance plans • Dental and vision insurance plans • Employee Assistance Program (EAP)

Financial and Savings Benefits • 529 College Savings Plan • Direct Deposit • Flexible Spending Account Programs • New York City Municipal Credit Union Savings Program • Transit Benefit Programs

Retirement and Pension Plans • New York City Employee Retirement System (NYCERS) pension plan • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members • Disability Insurance

• Health Club Reimbursements

• Life Insurance • Supplemental Hospital Coverage • Tuition Reimbursement

*Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Student Loan Forgiveness • DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website.

Employee Discounts • Apple and Dell products

• Cell phones and plans

• Gym memberships • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage • And more!

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.