Enforcement Program Coordinator

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

The Enforcement Division is seeking a highly motivated individual to serve as an Enforcement Program Coordinator to manage various inspection program scheduling, develop process improvement initiatives and other project management needs. Ideal candidate will have strong operational and project management skills. Responsibilities will include, but are not limited to:

• Implement, manage, and monitor inspection scheduling for various inspection programs;

• Communicate with business owners and managers to schedule appointments;

• Conduct quality assurance review on inspections conducted and identify opportunities to improve efficiency and/or quality of work;

• Attend internal and external meetings and coordinate with other city agencies;

• Review and enter inspection data into agency systems, and conduct research and analysis of business information in agency databases;

• Prepare and generate reports as needed for Enforcement management to track inspection goals and efficiency;

• Report issues and trends to Enforcement management team and make recommendations to update policies and procedures and improve the day-to-day operations of the program; and

• Coordinates and assists with training of staff;

May perform other community related work and/or special assignments as necessary.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible

clerical/administrative

experience, one year of which must have been in an administrative capacity or supervising staff performing

clerical/administrative

work of more than moderate difficulty;

or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible

clerical/administrative

experience including one year of the administrative supervisory experience described in

"1"

above;

or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible

clerical/administrative

experience including one year of the administrative supervisory experience as described in

"1"

above;

4. Education and/or experience equivalent to

"1",

"2",

or

"3"

above.

However, all candidates must possess the one year of administrative or supervisory experience as described in

"1"

above.

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in

"1"

above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

• Experience working within multiple CRM systems; • Exceptional organizational, communication (written and oral), analytical, and research skills; • Ability to work autonomously and think creatively in a fast-paced, dynamic environment; • Strong organizational and time management expertise, particularly in scheduling, tracking, and reporting data based on operational needs; • Proven ability to successfully manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion; and

Proficient in Microsoft Outlook, PowerPoint, Word, and Excel (with advanced proficiency in Microsoft Excel to efficiently manage and analyze data).

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays • Paid time off for vacation and personal leave • Paid time off for sick leave • A generous holiday package of up to 13 days

Health Benefits • Medical insurance plans • Dental and vision insurance plans • Employee Assistance Program (EAP)

Financial and Savings Benefits • 529 College Savings Plan • Direct Deposit • Flexible Spending Account Programs • New York City Municipal Credit Union Savings Program • Transit Benefit Programs

Retirement and Pension Plans • New York City Employee Retirement System (NYCERS) pension plan • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members • Disability Insurance • Health Club Reimbursements • Life Insurance • Supplemental Hospital Coverage • Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Student Loan Forgiveness • DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website.

Employee Discounts • Apple and Dell products • Cell phones and plans • Gym memberships • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage • And more!

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.