Central Operations Desk Specialist

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The Department of Correction seeks to hire four (4) Central Operations Desk (COD) Specialists, who, under the direction of the Executive Director and COD leadership team, with wide latitude for the exercise of independent action and decision-making, will support the agency’s 24/7 operational communications system and unit. The chosen candidates will have demonstrated experience supporting communications such as emergency coordination, incident documentation operations, tracking, and data entry of the agency’s robust incident reporting system. The selected candidates' responsibilities may include but will not be limited to the following:

· Support COD’s 24/7 incident command center; · Monitors multiple sources of critical information for situational awareness of incidents

called into COD, both onsite and offsite; · Ensure high-quality and timely responses to all inquiries regarding all activities; · Input and send incident alerts and reports, and ensure accuracy of COD incident alerts

and reports; · Coordinate non-incident special alerts as directed; · Coordinate information sharing with internal stakeholders to monitor and update the status

of incident response; · Communicate with external inter-agency partners such as the NYPD and agencies as needed; · Ensure that communication about incidents within jails, outposts, department locations/operations,

and transportation operations is properly processed; · Confirm the scope and nature of incidents, ensure that agency notifications are performed, analyze

information from multiple sources, and prepare reports for dissemination to Executive Staff; · Interface with the Department’s Emergency Operations Center (EOC), Office of Preparedness and

Resilience Communications Unit, Special Operations Division, and Department Facilities on initiatives,

projects, operations, and exercises; · Support records access, retention, and management needs and work with

quality assurance/administrative support personnel; · Support communications in the field for off-site incidents; · Represent COD at meetings as designated; Participates in drills and training exercises · Analyze oversight regulations and standards and recommend appropriate agency response; · Support COD supervisors in identifying trends in incident alert/correspondence

to find root causes of recurring problems and implement solutions; · Perform related duties as assigned.

Preferred Skills:

· Ability to work day or afternoon tours, including weekends and holidays; · Experience and proficiency with data entry and running reports; · Familiarity with emergency management, law enforcement, including correction; · At least two years of experience in a law enforcement field and/or agency with an

incident reporting system such as emergency management; · Experience in city, state and federal government a plus; · Excellent writing, editing, communication, inter-personal, time-management and organizational skills; · Ability to retain confidential information; · Ability to work quickly under pressure and strict deadlines while still ensuring a

high-quality work product; · Possess commitment to a collaborative work ethic; · Ability to engage and build relationships with a range of stakeholders and external partners.

1. A baccalaureate degree from an accredited college or university and two years of full-time paid experience in correction, social work, psychology, law, public administration or related field providing direct services to an inmate or detention population within a correctional or related facility; or

2. A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full-time paid experience as described in “1” above; or

3. Education and/or experience equivalent to "1" or "2" above. Service as an inmate in a correctional or related facility may be substituted for a portion of the required experience up to a maximum of two years on a year for year basis. A graduate degree from an accredited college or university with a major in social work, psychology, law, criminal justice or public administration which includes a field placement performing duties as described above may be substituted for up to one year of full-time paid experience as described above. However, all candidates must have at least one year of full-time paid experience as described in "1" above.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.