Educational resource — civil service exam preparation.
CONSUMER AND WORKER PROTECTION
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP seeks a Microsoft Dynamics 365 / CRM Developer to join its Application Development team within the agency’s Information Technology division. This hands-on role supports the agency’s mission-critical licensing, compliance, and enforcement systems by designing, configuring, and extending the Dynamics 365 / Power Platform environment and integrating it with internal and external applications.
The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and support agency modernization initiatives.
Responsibilities will include: • Design, configure, and customize the Dynamics 365 platform including entities, forms, views, business rules, workflows, and model-driven apps • Develop plugins, custom workflow activities, and JavaScript web resources to support complex business logic • Build and maintain integrations between Dynamics 365 and agency systems using REST APIs, Azure services, and .NET components • Collaborate with DBAs to design and optimize Dataverse and SQL data structures supporting CRM solutions • Participate in requirements analysis, solution design, sprint planning, and code reviews • Ensure all CRM solutions follow agency standards for security, auditability, performance, and maintainability • Develop technical documentation, deployment scripts, and release notes for CRM enhancements • Support production releases, troubleshoot issues, and provide Tier-3 application support • Contribute to modernization efforts including Power Platform adoption, workflow automation, and legacy system integration • Provide estimates for development tasks and participate in full SDLC activities
Professional/Vendor Certification, Education and Experience Requirements: You must have current professional/vendor certifications.
In addition, you must have one of the following:
1. A masters degree in computer science or a related field from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 12 months of satisfactory full-time (not classroom based) specialized experience in computer applications development planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management as described in the following nine Major Task Groups in the IT Titles Task Inventory*: Applications Development; Web Development, Design, and Maintenance; Business/Systems Analysis; Project Management Support; Application Design; GIS Structures, Spatial Analysis, and Mapping Principles; Testing; Technical Writing; and Version Control; OR
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above; OR
3. A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above plus 48 months of information technology experience as described in the IT Task Inventory *; OR
4. A satisfactory combination of education and experience which is equivalent to “3” above. Education may be substituted for the information technology experience on the basis of 30 semester credits from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) is equivalent to 12 months of experience, up to a maximum of 48 months. However, if you qualify under options “2,” “3” or “4,” you must have at least a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and at least 24 months of satisfactory full-time (not classroom based) specialized information technology experience as described in “1” above.
• Strong knowledge of SDLC methodologies including Agile, Scrum, and DevOps • 7+ years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE (2013–365) including configuration, customization, and solution deployment • 5+ years of experience developing C#/.NET components such as plugins, workflow activities, and integration services • Experience creating and customizing model-driven apps, business process flows, and Power Automate flows • Proficiency with JavaScript, HTML, and web resources for CRM UI customizations • Strong understanding of Dataverse, entity modeling, relationships, and security roles • Experience designing and consuming RESTful APIs, including authentication patterns (OAuth, Azure AD) • 5+ years of SQL Server development experience including T-SQL, stored procedures, and performance tuning • Experience with SSRS or Power BI for CRM reporting (preferred) • Experience with Azure Logic Apps, Azure Functions, or Service Bus (preferred) • Microsoft certifications in Dynamics 365, Power Platform, or .NET are a strong plus • Strong verbal and written communication skills; ability to work independently and manage multiple priorities
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:
Paid Time Off and Holidays • Paid time off for vacation and personal leave • Paid time off for sick leave • A generous holiday package of up to 13 days
Health Benefits • Medical insurance plans • Dental and vision insurance plans • Employee Assistance Program (EAP)
Financial and Savings Benefits • 529 College Savings Plan • Direct Deposit • Flexible Spending Account Programs • New York City Municipal Credit Union Savings Program • Transit Benefit Programs
Retirement and Pension Plans • New York City Employee Retirement System (NYCERS) pension plan • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan
Additional Benefits for Union Members • Disability Insurance • Health Club Reimbursements • Life Insurance • Supplemental Hospital Coverage • Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.
Student Loan Forgiveness • DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website.
Employee Discounts • Apple and Dell products • Cell phones and plans • Gym memberships • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage • And more!
New York City Residency is not required for this position
To apply for this position, please submit your application exclusively through the Jobs NYC website. Only applications submitted via the Jobs NYC platform will be considered for review. The Job ID is located at the bottom of the page.
A resume and cover letter are required as part of the application. In your cover letter, please include the following: • Civil service title you currently hold or whether you have taken any civil service exams (if applicable). • The NYC Department of Consumer and Worker Protection (DCWP) is committed to building a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage 55-a candidates to apply. If eligible, please indicate this in your cover letter. Incomplete applications or those missing the required documents will not be considered.
Reasonable Accommodations DCWP is committed to providing reasonable accommodation to ensure that individuals with disabilities have equal access to employment opportunities. If you need an accommodation to participate in the interview process, please contact us at ReasonableAccommodationRequests@dcwp.nyc.gov. Please note the following important application instructions: • No phone calls, faxes, emails, or in-person inquiries will be accepted. • Only candidates selected for further consideration will be contacted. If you do not receive communication from us, please consider your application as not being selected for this position. • Drug Screening: Please be aware that a drug screening may be required prior to appointment. Candidates will be notified if this is necessary as part of the pre-employment process.
Appointments are subject to Office of Management and Budget (OMB) approval.
For any questions or concerns regarding your application, please email the recruitment team at dcwpjobs@dcwp.nyc.gov.