Educational resource — civil service exam preparation.
CONSUMER AND WORKER PROTECTION
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.
DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
Within DCWP, the Licensing Division is the central operational hub responsible for ensuring that businesses across New York City meet the legal requirements to operate fairly, safely, and in compliance with local law. Through licensing more than 45,000 businesses in over 45 industries, the Division ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. The Division is the first point of contact for businesses navigating the licensing process, and it plays a critical role in upholding the integrity of the marketplace by making compliance accessible, efficient, and equitable.
The Licensing Division supports DCWP's broader mission of protecting New Yorkers by ensuring that every business that needs to be licensed operating in the five boroughs has met the standards required to serve the public with integrity.
The Fitness Review Unit is responsible for processing license applications that require fingerprint-based
background checks and fitness reviews. This position handles highly sensitive and confidential criminal history information, including complex and high-profile cases. The selected candidate must exercise sound judgment, maintain strict confidentiality, ensure accurate and timely case processing, and apply agency policies and procedures with professionalism, discretion, and attention to detail.
Responsibilities include, but are not limited to:
· Process license applications requiring fingerprint-based criminal background checks and fitness reviews; · Review and evaluate confidential criminal history records to determine an applicant's fitness for licensure in accordance with applicable laws, rules, and agency policies; · Handle highly sensitive and confidential information, including complex and high-profile cases, with the highest level of discretion and professionalism; · Maintain accurate case records and document fitness review determinations in agency systems; · Coordinate with internal units, legal staff, and external agencies to obtain, verify, and resolve information needed to complete fitness reviews; · Ensure fitness review cases are processed accurately and within established timeframes; · Respond to inquiries from applicants and internal stakeholders regarding the fitness review process while maintaining confidentiality requirements;
· · Monitor assigned cases, identify issues requiring escalation, and communicate concerns to management in a timely manner; · Assist with developing and updating procedures, reports, and guidance related to the fitness review process.
· Perform other related duties as assigned; · Backup others as needed.
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Strong analytical and document review skills, with a high degree of accuracy and the ability to identify errors, omissions, and inconsistencies
• Proficiency in written communication, including drafting clear, professional correspondence to applicants via phone, email, and postal mail
• Ability to manage a high volume of open cases simultaneously while meeting processing timelines
• Strong follow-through and independent judgment in resolving outstanding application requirements with minimal supervision
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Fluency in a language in addition to English a plus.
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:
Paid Time Off and Holidays • Paid time off for vacation and personal leave • Paid time off for sick leave • A generous holiday package of up to 13 days
Health Benefits • Medical insurance plans • Dental and vision insurance plans • Employee Assistance Program (EAP) Financial and Savings Benefits • 529 College Savings Plan • Direct Deposit • Flexible Spending Account Programs • New York City Municipal Credit Union Savings Program • Transit Benefit Programs Retirement and Pension Plans • New York City Employee Retirement System (NYCERS) pension plan • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan
Additional Benefits for Union Members • Disability Insurance • Health Club Reimbursements • Life Insurance • Supplemental Hospital Coverage • Tuition Reimbursement
*Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness • DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts • Apple and Dell products • Cell phones and plans • Gym memberships • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage • And more!
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
To apply for this position, please submit your application exclusively through the Jobs NYC website. Only applications submitted via the Jobs NYC platform will be considered for review. The Job ID is located at the bottom of the page.
A resume and cover letter are required as part of the application. In your cover letter, please include the following: • Civil service title you currently hold or whether you have taken any civil service exams (if applicable). • The NYC Department of Consumer and Worker Protection (DCWP) is committed to building a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage 55-a candidates to apply. If eligible, please indicate this in your cover letter. Incomplete applications or those missing the required documents will not be considered.
Reasonable Accommodations DCWP is committed to providing reasonable accommodation to ensure that individuals with disabilities have equal access to employment opportunities. If you need an accommodation to participate in the interview process, please contact us at ReasonableAccommodationRequests@dcwp.nyc.gov.
Please note the following important application instructions: • No phone calls, faxes, emails, or in-person inquiries will be accepted. • Only candidates selected for further consideration will be contacted. If you do not receive communication from us, please consider your application as not being selected for this position. • Drug Screening: Please be aware that a drug screening may be required prior to appointment. Candidates will be notified if this is necessary as part of the pre-employment process. Appointments are subject to Office of Management and Budget (OMB) approval.
For any questions or concerns regarding your application, please email the recruitment team at dcwpjobs@dcwp.nyc.gov.