Passenger Service Representative

Under general direction, serves as the Passenger Service Office representative for the Staten Island Ferry and reports directly to the Customer Service Manager. The selected candidate will be responsible for the Lost and Found operation and perform related administrative and customer service duties.

EXAMPLES OF TYPICAL TASKS: Maintains a portion of the Staten Island Ferry 311 system for lost and found items, permit requests, and complaints. Assists passengers with directions, transit maps, schedules, and tourist information. Responds to complaints and lost and found inquiries by mail, email, telephone, and/or in person. Drafts correspondence, collects and enters data into electronic and paper files, and performs related duties as assigned.

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Strong written, verbal, and analytical skills.

• Excellent customer service and public-facing communication skills. • Strong organizational skills and attention to detail. • Ability to handle multiple assignments. • Bilingual skills are a plus.

The selected candidate must maintain a professional appearance and be easily identified as Staten Island Ferry staff.

TWIC Requirement: Once selected for employment at the Staten Island Ferry, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment, and be maintained for the duration of employment. For further program information, visit: http://www.tsa.gov/stakeholders/transportation-worker-identification-credential-twic.

Work Location: St. George Ferry Terminal, 1 Bay Street, Staten Island, NY 10301 Work Hours:35 hours / Monday-Friday 0800x1600

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.